The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Gateway Hardware, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Gateway Hardware, Inc. believes that customer conduct violates applicable law or is harmful to the interests of Gateway Hardware, Inc. and its subsidiaries.

    We take great care in advertising our products accurately, and without typogrphical errors.  However, these errors can still occur.  We reserve the right to refuse or cancel an order that was priced incorrectly.  We reserve the right to refuse or cancel an order even if it has been confirmed, charged, and/or shipped.  If an error is discovered after shipping, we may issue a charge to reconcile the price difference.



  • Privacy Policy
  • Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

    Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

    Collection of Information
    We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

    Cookie/Tracking Technology
    The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. This web site uses cookies to aid in your shopping experience.  These cookies track only two kinds of information: your shopping cart, and if using our members-only area, your user ID.  If a your browser does not accept cookies, you may have difficulty shopping at our store.

    Distribution of Information
    We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

    Commitment to Data Security
    Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.  You can shop at www.gatewayhardware.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.  The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram: http://www.authorize.net/resources/howitworksdiagram/). The company adheres to strict industry standards for payment processing, including:

    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

    • Industry leading encryption hardware and software methods and security protocols to protect customer information.

    • Compliance with the Payment Card Industry (PCI) Data Security Standard.

    For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.net Privacy Policy: http://www.authorize.net/company/privacy/

    All emails and newsletters from this site allow you to opt out of further mailings.

    Privacy Contact Information
    If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

    By e-mail: GatewayHardware@gmail.com
    By Phone: 413-782-4636

    We reserve the right to make changes to this policy. Any changes to this policy will be posted.



  • Shipping & Delivery
  • The carriers that may be used to ship your product are: U.S. Postal Service (USPS), and United Parcel Service (UPS)We cannot ship to P.O. Boxes.  Our shipping charges apply to addresses within the United States only.  Please contact us for international shipping costs.  We only offer Standard/Ground shipping through our web site.  If you need expedited shipping, please contact us at 413-782-4636.
         
         Standard/Ground Shipping Costs:

         
    Order Amount                              Shipping & Handling
         $  0.00 -   $  49.99                                    $ 9.00
         $ 50.00 -  $  94.99                                    $11.00
         $95.00 - $499.99                                      $14.00
         $500.00 & up                                           Free Shipping & Handling



  • Return Policy
  • Gateway Hardware, Inc. offers the following Returns Policy:  Return items must be new, unused, in the original packaging, and have the manufacturers hang-tags.  Returns requests must take place within 30 days of original shipping.  Undergarments (i.e. jocks) cannot be returned.  Shipping and handling charges are not refundable.  Refunds are subject to a 15% restocking feeThe customer is responsible for all shipping and handling charges.    

    Special, close-out, and clearance items are not returnable nor exchangeable.  All sales of specials, close-outs, and clearance items are FINAL.  

    One-piece Composite Hockey Sticks:
     Most hockey manufacturers provide factory direct, 30-day, warranty policies to the consumer for one-piece sticks.  Please view the manufacturers warranty policy prior to contacting them.
    Bauer - http://www.bauer.com/warranty/index
    Easton - http://eastonhockey.com/warranty/warranty-united-states
    Reebok - http://www.reebokhockey.com/corporate/ops-returns/
    Warrior- http://www.warrior.com/Hockey/returns-warranty-usa-hockey,default,pg.html
    Sherwood- http://www.sher-wood.com/en/sher-wood-hockey-inc/warranty


    Manufacturers' warranty departments can be contacted using the following phone numbers:
    Bauer -      1-888-509-6875
    Easton -     1-888-259-1297
    TPS -         1-800-563-2202
    Reebok -    1-800-644-1677
    Warrior -    1-800-968-7845
    Sherwood-  1-800-563-2202

    How to Return an Item:  Please contact Gateway Hardware, Inc. at 413-782-4636 prior to shipping the product.  
    Ship the item in its original packaging to:
    Gateway Hardware, Inc.
    150 Boston Road
    Springfield, MA 01109